How to Open a Support Ticket
- Sign in to your Client Area.
- Click Support in the top navigation, then Open Support Ticket.
- Choose a Department: General, Orders, Billing, or Technical Support.
- Choose which Service your ticket relates to (or select None if it's a general question).
- Set a Priority: Low, Medium, or High.
- Add a Subject and describe your issue in the message field. You can attach a file if needed (.jpg, .gif, .jpeg, .png, .doc, .xls, .pdf, .txt, .docx, .xlsx, .rar, .zip).
- If your message contains sensitive information (like a username or password), check Encrypt Message before submitting.
- Click Open Support Ticket. You'll be able to track its status and our replies under Support → your ticket list.
